FREQUENTLY ASKED QUESTIONS
1) WHAT IS AN ESCAPE ROOM?
Escape Rooms are games designed around a theme or storyline. A team will be challenged with puzzles, riddles, and codes using communication and teamwork to escape the room in one hour.
2) WHO ARE ESCAPE ROOMS FOR?
Interestingly... Anyone! You see, it’s not just for gamers, in fact, it’s more popular with those who aren’t. Be it those on a first date who want to break the ice, A fun family activity to do with the kids, team-building skills for corporations, girls’ night out before drinks in the town, and students seeking a fun challenge with mates on the weekend.
3) IS IT A REAL CAVE?
Don’t worry. We never lock the door. While the escape game builds on the belief of being locked in a room, we are here to have fun. If you need to leave, go through the door you entered initially. We don’t stop the clock, and you can take all the time you need to refresh
4) ARE WE REALLY LOCKED IN?
Don’t worry. We never lock the door. While the escape game builds on the belief of being locked in a room, we are here to have fun. If you need to leave, go through the door you entered initially. We don’t stop the clock, and you can take all the time you need to refresh
5) ARE WE WATCHED? n
At all times in the rooms, there are cameras operated by our game masters
6) IS IT DANGEROUS OR UNSAFE?
No. We take utmost care in creating exciting but safe environments for all. Additionally, our supervisory and management staff are first-aid trained and on-hand during the game should any player require their assistance.
7) ARE YOUR GAMES SCARY?
Our games are not designed with the fear factor in mind but you may experience low lighting, special effects, and a few surprises along the way. You could find yourself in some relatively small spaces and you will be underground. If you have any questions or concerns, do give us a call and we'll be happy to chat with you through the specifics.
8) HOW DO I FIND YOU?
We are situated in the heart of the City of Nottingham. We are close to local and national bus routes, our address is 63 Mansfield Rd, Nottingham NG1 3FN
9) DO YOU HAVE PARKING?
We don’t have any parking on site. However, there is pay and display street parking along Mansfield Road and also the Victoria Shopping Centre's multi-story carpark is located just across the road.
10) ARE RESERVATIONS REQUIRED?
Yes. We are asking that everyone take advantage of the website and book their game.
11) WHAT IS YOUR CANCELATION POLICY?
Things happen. We understand, if 7 days notice is given, we will try to reschedule your booking to a suitable time and date. Please email us at hello@caveescape.co.uk or call 07948 493616 to so do.
12) DO I HAVE TO WEAR A MASK?
Although masks are no longer compulsory, our staff members will still be wearing masks and we request that you wear a mask in common areas of the venue. We also strongly advise you to wear one within the game.
13) HOW MANY PEOPLE CAN PLAY A GAME?
Each of our rooms is suitable for teams of different sizes. Carfax 2-5 player, Monuments 3-6 players.
14) WHAT IF I HAVE NO FRIENDS?
Round up at least one friend and bring them along. If you are in town for business and looking for some escape game fun and want to join another group, give us a call and let us help you find a game. We do keep all games private, so finding someone you know will be critical.
15) CAN I BRING AN EXTRA PERSON ON THE DAY?
es, of course! You can bring upon to the maximum number of people that the room you have booked can hold. Additional players must be paid for before your game begins.
16) WHAT TIME SHOULD WE ARRIVE?
Please arrive 15 minutes prior to your booked slot for your team briefing. Entry will not be permitted before this time.
17) CAN I BRING MY PHONE OR CAMERA IN THE GAME?
You may take your mobile phone in the game with you but would advise leaving it on vibrate so as not to distract you from your game. No photos of any kind are permitted inside any of our rooms so the games remain secret for future players. We welcome you to use your phone or camera in the reception area.
18) CAN I STORE PERSONAL ITEMS?
We provide lockers for your valuables that can be used during your game. Please note that leaving personal belongings in the lockers is done so at your own risk.
19) WHAT SHOULD WE WEAR?
Nottingham's Caves are formed from Sandstone so we'd recommend that you wear clothing that is comfortable and which you don't mind getting a little dusty. Decent footwear is a must - trainers, boots, and sturdy shoes are fine but no heels, sandals, etc. The average temperature in our rooms in summer is 18-21 Degrees Celsius and in winter 15-18 Degrees, so you may want to bring a jumper although it soon warms up as your team zooms into action! Oh and don’t forget, maybe wear something pretty for your photo that’s taken after your game with your team (optional & free of charge)
Customers playing MONUMENTS **MUST** wear sturdy, flat-soled footwear due to the uneven cave floor in the game. This is to minimise the risk of trips, falls and other related injuries. This requirement is also reiterated in the booking confirmation sent from Cave Escape to the lead member of the group upon booking. Any person wearing high heeled, platform, wedge or stiletto shoes will not be permitted to enter MONUMENTS unless the player(s) borrow(s) a pair of pumps from Cave Escape. We have a selection of sizes and these are regularly deodorised with a specialist antibacterial footwear spray.
20) WHAT IF WE DON’T WIN?
We won’t tell anyone. Winning is arbitrary in our world. This is about having fun. You do have two paths. One – we can tell you how far you had to go and what was left. Two – you can decide you want it to remain mysterious and come back and play again. Yes…people do play again.
21) WHAT AGE RANGE CAN PLAY
We recommend 8yrs+ for CARFAX and 12yrs+ for MONUMENTS as our games are designed for adult teams. We have, however, had younger children play as part of family groups who have had a great time. All children under the age of 16 must be accompanied by a paying adult of 18 years and over (this is compulsory for our fire safety procedures). Children are priced at the same rate as adults. Unfortunately, our rooms are not suitable for babies and small children, nor do we have access for prams.
22) DO YOU HAVE DISABLED ACCESS?
Due to the location of our rooms being in a cave, the site is unsuitable for disabled guests who have mobility issues however we are trying our best to make our sites more disabled friendly and have just created a new system that allows for deaf people to play.
23) CAN I PARTICIPATE IF IM PREGNANT
Due to the nature of some of our games we ask you to give us a call so we can talk you through what to expect. You can then decide for yourself or contact your GP/midwife for advice.
24) DO YOU HAVE TOILET FACILITIES?
We have a mens urinal and a unisex toilet for our guests.
25) DO YOU SELL DRINKS/SNACKS?
We do sell drinks, confectionary and crisps although if you're looking for something more substantial, Fox Talbots Coffee House is right next door and they do a great range of food and beverages.
26) ARE THE GAMES DIFFICULT?
Each game is a challenge of intellect, stamina and guts! As each game has specific puzzles linked to the game theme and story they will vary greatly so it is difficult to determine specific difficulty levels.
27) DO YOU HAVE ANY ADVICE FOR NEW PLAYERS
Always be aware of your surroundings and look everywhere. Puzzles and the rooms may not be as they first seem. It is also very important to make sure you communicate with your team mates. Those who do, progress much quicker.
28) HOW MUCH DOES IT COST?
Off peak (Weds-Thurs & Fri till 5pm) 2 people - £22pp / 3 people-£20pp / 4 people-£18.50pp / 5 people-£17.50pp / 6 people-£17pp
Peak (Fri-Sun) 2 people-£26.50 pp / 3 people-£25pp / 4 people-£22.50pp / 5 people-£21pp / 6 people-£20p
29) WHERE DO I BOOK?
You can book your experience here. We look forward to welcoming you and your team!
30) CAN I BUY GIFT VOUCHERS?
Gift vouchers can be purchased from our booking engine here for your own team or emailed to someone else as a gift. You can redeem your gift vouchers at any time following the purchase. Spaces for games upon redemption are subject to availability.
31) PLEASE PRETTY PLEASE TELL ME ABOUT YOUR NEW ESCAPE ROOMS?
Of course, well we were having so much fun with Cave Escape, we decided to expand and have a new site called “Judges Escape Emporium” opening soon with several more rooms, a few doors down Cave Escape. Keep an eye out for when they are available to play!
32) NONE OF THE ABOVE ANSWER MY QUESTION:
no worries. Give us a call 1234. Or you can email us at. We’ll work with you to get answers to your questions right away.